Public Comments
Allow visitors to comment on incidents
The public comments feature allows status page visitors to leave comments on incidents, providing a channel for users to report issues, ask questions, or share relevant information during service disruptions.
Features
Public Comments
Visitors can leave comments on incidents
Moderation
Review and approve comments before display
User Identity
Optional name and email for commenters
Admin Replies
Respond to user comments officially
Enabling Public Comments
Enable comments in Status Page Settings:
{
"enablePublicComments": true,
"commentModeration": "pre", // "pre", "post", or "none"
"requireEmailForComments": false,
"enableCommentNotifications": true
}How It Works
User Visits Incident
Visitor views an active or past incident
Submits Comment
User fills in name (optional) and comment text
Moderation Queue
Comment goes to admin review (if moderation enabled)
Published
Approved comments appear on the incident page
Moderation Options
- Pre-moderation - All comments require approval
- Post-moderation - Comments publish immediately, can be removed
- Keyword filter - Automatically flag comments with certain words
- Rate limiting - Prevent spam by limiting submissions
Admin Comment Management
Admins can manage comments from the Admin Panel → Incidents → [Incident] → Comments:
- View pending comments awaiting approval
- Approve or reject individual comments
- Reply to comments as "Official Response"
- Delete inappropriate comments
- Ban abusive commenters by IP
Security Features
- CAPTCHA support - Prevent bot submissions
- Email verification - Optional email confirmation
- IP tracking - Log commenter IP addresses
- Profanity filter - Automatic content filtering
Comment Notifications
When enabled, admins receive notifications for:
- New comments awaiting moderation
- Comments flagged by keyword filter
- High-volume comment activity on incidents