Incident Templates
Create consistent incidents faster
Templates allow you to pre-define incident titles, descriptions, and default settings. During an outage, simply select a template and customize the details instead of writing from scratch.
Time-Saving: Templates can reduce incident creation time by up to 80% during critical situations when every second counts.
Why Use Templates?
Save Time
Pre-fill common incident types instantly
Consistency
Standardize communication across your team
Reduce Errors
Pre-defined settings prevent mistakes
Quick Response
Create incidents faster during outages
Creating Templates
1
Open Templates
Go to Admin Panel → Incidents → Templates tab
2
Create Template
Click the "Create Template" button
3
Fill Details
Enter template name, default title, and description
4
Set Defaults
Choose default impact, status, and components
5
Save
Click Save Template
Template Fields
| Field | Description | Example |
|---|---|---|
| Template Name | Internal name for identifying the template | API Outage Template |
| Incident Title | Default title for incidents using this template | API Service Disruption |
| Description | Default incident description | We are investigating reports of... |
| Default Impact | Pre-selected impact level | Major |
| Default Status | Pre-selected status | Investigating |
| Default Components | Pre-selected affected components | API, Database |
Suggested Templates
Consider creating templates for these common scenarios:
- API Outage - For API service disruptions
- Website Down - For frontend availability issues
- Degraded Performance - For slow response times
- Scheduled Maintenance - For planned downtime
- Security Incident - For security-related issues
- Third-Party Issue - For external provider problems
Using Templates
To use a template when creating an incident:
- Click Create Incident
- Click Use Template at the top of the form
- Select your template from the dropdown
- Fields are auto-populated with template values
- Customize as needed and publish
Example Template
{
"name": "API Outage",
"title": "API Service Disruption",
"description": "We are currently investigating reports of API unavailability. Our team is actively working to identify and resolve the issue. We will provide updates as more information becomes available.",
"defaultImpact": "major",
"defaultStatus": "investigating",
"defaultComponents": ["api", "backend"],
"notifySubscribers": true
}